Refund Policy

Effective Date: [01/08/2025]

Thank you for shopping with Shining Trading Limited through our website www.zenviallc.net. We strive to provide high-quality products and customer satisfaction. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

To be eligible for a refund, your request must meet the following conditions:

• You must contact us within 7 days of receiving your order.

• The product must be unused, in its original packaging, and in the same condition as received.

• Digital products or services are non-refundable, unless otherwise stated.

• For defective or damaged items, please provide photo or video evidence.

2. Non-Refundable Situations

We do not offer refunds in the following cases:

• Items returned without prior authorization

• Products damaged due to misuse or customer negligence

• Sale or clearance items marked as “final sale”

• Orders returned after the refund period has expired

• Shipping charges (unless the return is due to our error)

3. Return Process

1. Contact our support team at [info@zenviallc.net] with your order number and reason for return.

2. Once approved, we will provide return instructions.

3. You are responsible for the return shipping cost, unless the item was defective or incorrect.

4. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

5. If approved, your refund will be processed to the original payment method within 5–10 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank or credit card account again

• Contact your payment provider—it may take some time before your refund is officially posted

• If you’ve done all this and still have not received your refund, please contact us at [info@zenviallc.net]

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at [info@zenviallc.net].

6. Shipping Returns

To return your product, please mail it to:

Shinlian Trading Limited

RM502C, 5/F, Ho King Comm CTR，2-16 Fayuen ST，Mongkok Kowloon，HongKong

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about our refund policy, please contact:

Company Name: Shinlian Trading Limited

Email: info@zenviallc.net

Website: www.zenviallc.net